Customer Support & Inquiries
We're Here to Assist Your
Shopping
Journey
Have questions about an order, product availability, delivery times, or returns? Our dedicated support team is here to assist you every step of the way.
How Can We Help You?
Commercial Head Office
Purana Paltan, Dhaka
Dhaka, Bangladesh
Central Fulfillment & Logistics Hub
Dhaka Logistics CenterModern climate-controlled storage, automated barcode picking, and same-day courier dispatch operations. Orders are safely packed and routed nationwide across all 64 districts in Bangladesh.
Common Questions About Shopping at SBCart
What payment methods do you accept?
We accept Cash on Delivery (COD) nationwide across Bangladesh, as well as bKash, Nagad, Visa, and Mastercard during online checkout.
How long does delivery take across Bangladesh?
Orders inside Dhaka typically arrive within 24 to 48 hours. Orders to all other 63 districts take 2 to 4 business days via reliable courier partners.
What is your return and exchange policy?
We offer a 14-day hassle-free return and exchange policy for items in their original condition with tags and packaging intact. Simply contact support to begin the process.
How do I track my order status in real time?
Visit our Track Order page and enter your Order Number and phone number or email address to see live dispatch, in-transit, and delivery milestone updates.